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Terms & Conditions

Terms & Conditions

This website is operated by SwanSelect.HK. Please read these terms and conditions carefully before accessing or using the website. By accessing or using any part of the site, you agree that you have read and to be bound by these terms and conditions. We reserve the right to update, change or replace any part of these terms and conditions.

1. Member
 
Before placing any order through this website, you are required to register to become our member. During the registration, you have to provide accurate, complete and update personal information such as email address, name and mailing address. (Your personal information is protected by our Privacy Policy)

You must safeguard your login ID and password. We assume that any person using the site with your login ID and password is either you or is authorized to act for you.

2. Purchase

It is illegal to sell alcohol to people under the age of 18. By placing an order, the customer confirms that he / she is 18 years old or over.

The retail price of all products is quoted per unit in Hong Kong Dollars, and exclusive of delivery charges.

The price is subject to change without prior notice.

All products are offered in Hong Kong only and all orders are subject to our final confirmation.

3. Payment

We accept the following payment options:

PayPal - Credit cards will be debited in Hong Kong Dollars.

OR

Bank Transfer
Bank Name: Hang Seng Bank
Account Name:
Swan Group Asia Limited
Account No.: 228-528766-883

OR

FPS - FPS Identifier 7684400

If payment is not received within 5 days, we will assume you would like to cancel the order.

4. Delivery / Self-Pickup

The delivery will be made to Hong Kong Island, Kowloon and the New Territories exclude outlying islands. HKD30 will be charged for purchase after discount below HKD300.
For distance area such as Discovery Bay or Airport, an additional HKD150 delivery fee will be charged. It will take about 3-5 working days for delivery.

Delivery service will be suspended when typhoon signal No.8 or above or a black rain warning is issued, customers will be contacted to re-schedule delivery.

For self-pickup, please print out the payment confirmation and visit Shop B201-27, Level B2, K11 Musea, Victoria Dockside, 18 Salisbury Road, Tsim Sha Tsui, Kowloon. Working hour 12:00pm – 8:00pm

5. Refund and Exchange Policy

Refund or exchange is only available with original packaging and valid invoice within 7 days after the date of delivery.

In case you would like to claim a refund or return,
please contact us by email info@swanselect.hk or phone (852) 23564468.

In case of dispute, the decision of SwanSelect.HK will be final and conclusive.

6. These terms and conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People's Republic of China.
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